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Return & Exchange Policy

Exchange

Thank you for shopping with us at Arvia Active. We endeavour to do all that we can to hope you love your new swimmers! However, if you are not fully satisfied with the size you have received, you may exchange the item(s) to us within 30 days of receipt, provided they are in original condition with tags intact. Once items are returned, we will send out a replacement size of your choice. For item(s) returned after this time or returned worn or damaged we reserve the right not to exchange the item(s).

Exchanges of swimwear is only valid if the hygiene slip and swing tickets are still intact, with no sign of wear or use.

 

How to Exchange:

If you choose to exchange your item(s) we aim to process your exchange within 7 days of receipt, however in exceptionally busy periods (such as during sales) this may take up to 14 days.  

 

To initiate your exchange process:

Email: info@arviaactive.com with your name, order number and item(s) SKU number and the size you wish to receive in exchange.

 

Once confirmed, simply complete the provided Invoice/Exchange Form stating the reason for the exchange and enclose within your package. 

Please return your item(s) using a recorded delivery service for your own insurance ensuring postage is pre-paid to the following address:

Arvia Active
Office 218, G/F,
54 Jervois Street,
Sheung Wan,
Hong Kong

 

Returns 

Change your mind or the garment doesn’t fit correctly?

You may return item(s) from your order to us within 30 days of receipt, provided they are in original condition with tags intact. Once items are returned, we will make a full refund after 30 days after receiving the goods. 

For item(s) returned after this time or returned worn or damaged we reserve the right not honour the return.

Return of swimwear are only valid if the hygiene slip is intact.

 

Please note Arvia Active only accepts returns on full priced item(s). Returns will not be accepted on sale item(s).

 

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.

Delivery costs will also be refunded where you have paid for the service or where an “Express”-type service has been selected as per your requirements in which case the standard cost of delivery will apply.

Please contact us via email info@arviaactive.com if you receive faulty item(s). Please provide your Order Number (SKU) as well as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly the best method for resolution.

We will contact you in writing to confirm the next actionable steps within 2 working days.

   

Refunds 

We are not obliged to provide you a refund until we receive the product(s) back from you or we receive evidence (such as proof of postage) from you that you have sent the item(s) back to us. We strongly recommend that you send the products using a secure or trackable method - e.g. Recorded/Special Delivery - and that you retain your proof of postage.

If the return is rejected, your item(s) will be returned to you along with a letter outlining the reason(s).

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.

Faulty items will be refunded in full, including delivery charges where you have paid for the service or where an “Express”-type service has been selected as per your requirements, in which case the standard cost of delivery will apply.

Exclusions

  • Gift cards.
  • Returns of swimwear are not valid if the hygiene slip is removed.
  • Items that have had their hang tags tags removed.
  • Items that have been worn or damaged.
  • Products purchased at any of our “pop-up” events.

 

Undeliverable Items

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

 

 How to Exchange/Return

Make sure you have Emailed: info@arviaactive.com with your name, order number and item(s) SKU number and the size you wish to receive in exchange, or reason for return.

 

Once you have received a return number from Arvia Active, and an Exchange/Return form, complete and return to: 

Arvia Active
Office 218, G/F,
54 Jervois Street,
Sheung Wan,
Hong Kong

 

Do not forget to return your item(s) using a recorded delivery service for your own insurance ensuring postage is pre-paid. 

For any further questions, email our team at info@arviaactive.com

Make your mark with Arvia Active!
www.arviaactive.com